Refund policy

Refunds & Returns Policy
At Rejuvena Glow, we strive to provide the best service possible. This Returns & Refunds Policy outlines how returns, refunds, replacements and exchanges are handled. By making a purchase, you agree to the terms outlined below. This policy should be read in conjunction with our Terms of Service and Privacy Policy.
Change of Mind
Due to the nature of our products and for food safety and hygiene reasons, we do not offer refunds, returns or exchanges for change of mind, regardless of whether the products have been opened or remain unopened.
Please choose carefully and ensure that any product you select is right for you based on the product description and the information provided on our website.
Order Changes and Cancellations
Once your order has been received and packed by our dispatch team, we are unable to cancel or make changes to your order."
Use of Our Products
If you did not achieve the desired physical or aesthetic outcome from taking our products, this does not constitute a fault and will not qualify for a refund or replacement. Customers are responsible for reviewing the ingredients listed on the product packaging and ensuring the product is suitable for their individual circumstances prior to use.
Faulty Products
If you believe you have received a faulty product, please contact us at hello@rejuvenaglow.com.au within 7 days of receiving your order and provide the following information:
  • Your order number and proof of purchase;
  • Clear photographs of the product, detailing the fault
  • A video of the product may be requested
  • The batch number of the product, located on the packaging.
All supporting evidence must be provided within 7 days of your initial contact. We may request additional information to assist in assessing the claim.
If after assessment, the product is deemed to be faulty or not of acceptable quality, we will assist you with an appropriate remedy, which may include a replacement or refund in accordance with Australian Consumer Law.
Damaged Products
In the unlikely event that you receive a damaged product, please contact our customer service team at hello@rejuvenaglow.com.au within 48 hours of receiving your order.
All damages that are apparent upon delivery must be reported within 48 hours of receipt. Claims submitted after this time frame may not be eligible for replacement or refund where we are unable to verify that the issue existed at the time of delivery.
To support your claim, you will be required to provide:
  • Your order number and proof of purchase;
  • Clear photographs of the product, packaging and any damage; and
  • A video of the product, may also be requested
All requested evidence must be submitted within 5 days of your initial contact. Additional information may be requested where necessary to assess the claim.
Return Process
If your claim is accepted:
  • You will receive instructions on how to return the product(s), if a return is required;
  • Products must be returned in their original packaging, including any accessories or documentation provided;
  • Once the returned product has been received and inspected, an eligible refund will be issued to the original payment method, or a replacement product may be provided at our discretion.
Items sent back without prior approval will not be accepted.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Questions
For any questions regarding this policy, please contact us at hello@rejuvenaglow.com.au.
To start a return request, you can log into your account and initiate a return through your order, or contact us directly at hello@rejuvenaglow.com.au.